Frustration is now taking a hold of a client at 10Bet, a sportsbook rated C by SportsBookReview, as he submitted a new complaint that made the headlines. According to the player 10Bet has suspended his account and taken away the access to his balance of €7,000. He has made attempts to clarify the situation via phone and email. He has also turned in every request asked from him however nothing has been positive to settle the dispute.
The problem became as a result of a family member of the player logging in for him from another location while he had been on vacation. The player claims that he immediately informed the company of the situation to avoid any problem or confusion but in the end the problem came about either way. Since then he has turned in all the documents such as banking statements, ID and more as it has been requested from him, however they company is still not taking the hold off his account.
SportsBookReview.com is doing the research and following up on the case to make sure it gets untangled and the truth of what happened comes out. The dispute analysts will get to the bottom of it as they always do.
The statement submitted by the player reads, "I have around 7K euros in my account. They have suspended my account and I have NO access to my account or my funds yet. I am trying to withdraw my funds for more than a month. I have presented all the documents which they've asked for. For more than a month I kept calling them to see what the problem was. Their customer service wanted to verify my bank card detail, my ID card and my bank account statements. I have provided all the necessary documents for the verification, but they didn't give me an access to my account or my funds. At the last call that I made they explained to me that there was a problem because I logged in from Spain and 3 min later I logged in from Denmark. I made clear that I was on holiday in Spain and I had my brother log in for me from Denmark.Now I am still waiting for any response from 10bet.com, and they told me that I need to be patient."
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